Support
At Rushmore Casino, we understand that questions and concerns can arise at any time during your gaming experience. That's why we've built a comprehensive support system designed to help you quickly get back to what matters most – enjoying your favorite casino games.
24/7 Support When You Need It
Our dedicated customer service team is available around the clock, 365 days a year. Whether it's 3 PM or 3 AM, our friendly support agents are ready to assist with any questions about your account, deposits, withdrawals, or gameplay issues.
Multiple Ways to Reach Us
We offer several convenient contact options to suit your preference:
Live Chat: Connect instantly with a support representative through our website for the fastest response times (typically under 2 minutes).
Email Support: Reach out to our team at support@rushmoreonline.com for less urgent matters. We strive to respond to all email inquiries within 4 hours.
Phone Support: Prefer speaking with someone directly? Call our toll-free numbers:
- USA Toll-Free: 1-800-488-1746
- UK Freephone: 0-800-047-0972
Our phone support is particularly helpful for complex account issues or detailed questions about our Real Time Gaming software.
Self-Service Help Center
Before contacting our support team, you might find quick answers in our comprehensive FAQ section. We've compiled solutions to common questions about:
- Account registration and verification
- Deposit methods including Visa, MasterCard, Bankdraft, Click2Pay, EcoCard, Wire Transfer, and myCitadel
- Withdrawal processes and timeframes
- Bonus terms for our $888 Welcome Bonus
- Game rules and strategies
- Technical troubleshooting
Banking and Transaction Support
Have questions about our payment methods? Our support team can guide you through using any of our secure banking options. Whether you prefer credit cards like Visa and MasterCard or alternative methods like Click2Pay and EcoCard, we're here to help with deposits and withdrawals in both USD and EUR currencies.
Game Assistance
If you're experiencing any issues with our Real Time Gaming slots or table games, our technical support specialists can help troubleshoot the problem quickly. From game loading issues to questions about rules or payouts, we're committed to ensuring your gaming experience is smooth and enjoyable.
Responsible Gaming Support
Your wellbeing matters to us. If you have concerns about your gaming habits or need information about our responsible gaming tools, our specially trained support agents can provide confidential assistance and information about setting deposit limits, self-exclusion options, or accessing external help resources.
We're Here For You
At Rushmore Casino, we take pride in our personalized approach to customer care. Our support team undergoes rigorous training to handle inquiries efficiently and courteously. We're not just here to solve problems – we're here to enhance your overall casino experience.
Remember, no question is too small, and no concern is unimportant. We value your feedback and are constantly working to improve our services based on player suggestions.